General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Casigood and explain the relationship between us and our customers. We operate the platform to provide online casino and sports betting services; by registering an account and using the site you agree to comply with these terms and any additional rules published on the site. We encourage you to read these terms carefully and to contact us if anything is unclear.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or allow others to use your account. We may require you to verify your identity and address at any time - for example, when you request a withdrawal or when required by our compliance checks. If we suspect unauthorised use, fraud or a breach of these terms we may suspend or close your account and hold funds pending investigation.

Eligibility requirements

To open and operate an account you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you reside. We permit one account per person unless otherwise agreed in writing. Accounts registered in breach of these requirements may be suspended and any winnings withheld. We may restrict service to users from certain countries; it is your responsibility to ensure you may lawfully use the platform from your location.

Acceptable platform use

You must use Casigood in a fair and lawful way. Prohibited activity includes collusion, use of bots or automated tools, multi-accounting to circumvent limits, funding accounts with unauthorised payment instruments, and any attempt to manipulate games or markets. We reserve the right to refuse bets, void transactions, or cancel winnings where we reasonably suspect abuse or a breach of these terms.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms which will be provided with each promotion. Wagering requirements, game eligibility, maximum bet limits during bonus play, and time limits may apply. Bonuses cannot be combined unless explicitly stated. We may withhold or cancel bonus funds and related winnings where we detect abuse or non-compliance with promotional terms. Always check the promotion terms before opting in.

Deposits and withdrawals

Deposits

We accept a range of payment methods. Minimum and maximum deposit amounts may vary by method and will be displayed during the deposit process. Deposits are usually credited instantly but may be subject to third-party processing times.

Withdrawals and verification

Withdrawal requests may require completion of identity, address and payment method verification. We process withdrawals in line with our payment procedures and any applicable limits. We may apply withdrawal limits, and certain checks may delay payment while we confirm compliance with anti-money laundering and payment policies.

Dispute resolution

If you have a complaint please contact our support team and provide full details. We will aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process we will explain further steps available to you. Using the platform does not remove your statutory rights.

Updates to terms and conditions

We may amend these terms from time to time. Where changes are material we will provide notice on the site or by other reasonable means. Continued use of your account after changes are posted constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.