Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal information you provide when using Casigood. We respect your privacy and are committed to handling your data responsibly. The policy describes the types of information we gather, how we use it, who we may share it with and your rights in relation to that information.
Types of data we collect
We collect several categories of information to provide and improve our services. This includes personal data you give us, technical data captured when you use the site, and transactional data linked to deposits, bets and withdrawals.
Personal data
Personal data covers the information you provide during registration and account verification, such as your name, date of birth, email address, phone number, postal address and identity documents for KYC checks. We may also record correspondence you send to our support team.
Technical data
Technical data includes IP address, device and browser details, operating system, cookies identifiers and usage data such as pages visited, time on site and game activity. This helps us maintain security and improve the site experience on mobile and desktop.
Transactional data
Transactional data covers payments, deposits, withdrawals, bets, wins and losses, and the payment method used. We keep records of these transactions for account management, fraud prevention and compliance purposes.
How we use your information
We use your data to operate your account, process payments and withdrawals, verify identity for security and compliance, provide customer support, and detect and prevent fraud. We also use aggregated and anonymised data to monitor site performance and improve our services.
Data protection practices
We protect your information using appropriate technical and organisational measures, including encryption and access controls, to reduce the risk of unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure user sessions and analyse site usage. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. We may also use third-party analytics and advertising partners who deploy their own cookies.
Information sharing and third parties
We may share your data with payment processors, identity verification suppliers, fraud prevention services and other third parties that support the operation of our services. We require these providers to protect your data and only process it for agreed purposes. We do not sell your personal information to third parties for marketing.
User rights
You have rights in relation to your personal information, including the right to access, correct, restrict processing or request deletion where applicable. You may object to certain processing activities and request a copy of the personal data we hold about you.
Access, correction and deletion
To access, correct or request deletion of your data, contact our privacy team at [email protected]. We will respond within a reasonable timeframe and provide information on any next steps or required verification before making changes.
Privacy policy updates
We may update this policy from time to time. When changes are made we will publish the revised policy on the site and, where appropriate, notify registered users. Continued use of Casigood after changes indicates acceptance of the updated terms.