Contact Us
If you need help with your account, a deposit, a withdrawal or general feedback our support team is ready to assist. We handle account queries, verification checks, technical issues and questions about promotions. Contact us via live chat or email and we will aim to respond promptly. For security we may request ID to verify your account. Most straightforward queries are handled within one working day. Use the contacts below to reach the correct team quickly for assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7 - Email response within 24 hours |
| General enquiries | [email protected] - Business hours Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Partner team Mon-Fri, 09:00-18:00 |
| Phone | +44 20 7946 0928 - Mon-Fri, 09:00-18:00 |
| Working hours | Live chat 24/7 - Email support Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the quickest way to reach us for detailed requests, account queries or matters requiring documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant documents and include your account ID where applicable so we can respond accurately and speedily.
Send Us a Message
Response Time
Most support enquiries are handled within one business day. Simple requests are usually resolved quickly, while more complex matters may take longer depending on the issue and any required checks. If you need help with account verification, payments or bonus queries, our team will keep you updated on progress and expected timescales until the matter is resolved.
Feedback
Your feedback matters to Casigood. We welcome suggestions, ideas or reports about the site, promotions, games or payments. Every message is read and reviewed by our team and used to improve service, usability and offers. Please get in touch via live chat or email at [email protected]. We review submissions carefully and act on common issues to make the experience better for everyone.